Los Angeles, CA
The Technology Department of Paramount Animation provides critical support in creating imaginative, animated feature films. Our technology and the support of that technology are the key components of film making that allow our artists to fulfill their artistic goals and enables film makers to create unforgettable film experiences. Position Summary: The Senior Client IT Analyst is responsible for day-to-day technology support for the animation production crew and personnel within a fast-paced heterogeneous macOS/Linux/Windows environment. The candidate will be responsible for setup/installation, troubleshooting, and performing root cause analysis on all desktop related hardware and software as well as basic networking issues. Duties include close coordination with other Viacom and Paramount IT groups involved in various application development, systems/network engineering and collaborative computing service efforts. Responsibilities: Provide hands-on support of production workstations and laptops, both Apple, Linux and Windows, mobile devices, remote connectivity tools, computer related accessories/peripherals and MFP devices. Be part of a team that provides a personal and high level of support across multiple animation productions. Build relationships with the production staff, including production management, animation executives and business stake holders, and help resolve escalated issues and develop sound recommended solutions. Work independently with the ability to manage and prioritize your time within a busy production driven environment. Work with all levels of production to clarify business needs and to recommend technology to meet those needs, according to IT standards — this include handling site surveys, product research, product demos as well as coordinating the purchasing, setup, and installation of the product. Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high pressure situations. Work closely with Viacom and Paramount IT to ensure the overall satisfaction of the client – this includes managing upgrades/rollouts of new operating systems and software. Everything must be well coordinated to ensure a high level of success. Work well in a diverse team environment — this includes sharing information, knowledge, cross training, proving backup support in the event of absences and uneven workload, and demonstrating a positive attitude. Be informed about the state of computer technology by reading trade journals, product reviews and other relevant publications, and by communicating with individuals with similar responsibilities in other organizations. Work cooperatively with technical directors and developers to identify and resolve production facing problems in a timely and efficient manner. Responsible for the end-to-end project management and delivery of all general office productivity related to computer products and services for animation productions. Work closely with finance personnel to facilitate business justification and procurement to necessary hardware and software. Participate in periodic off-hours downtime performing upgrades, installations, etc. Be able to documents both policies and procedures for technology team and production staff. Be able to be on-call as needed during peak production times. Drive to end users' homes for occasional system setups, pickups, and deliveries. Basic Qualifications: Related bachelor's degree or equivalent industry experience required. Minimum 5 years’ experience in a related IT position. Minimum of 5 years or more of experience in the support of client platform technologies, that include Windows and macOS, Microsoft Office with Outlook, Microsoft Active Directory, Microsoft Teams, and Remote Access Systems. Experience supporting Animation, Visual Effects, or Game Industry. Experience supporting Maya, Photoshop, Flix, and Storyboard Pro. Candidates who have a strong background in customer service preferred. Ability to prioritize and manage multiple tasks. Ability to gather client requirements and determine appropriate technical solutions. Excellent oral and written communication skills are necessary to effectively communicate with all production and company personnel. Ability to understand and maintain content security best practices or develop compensating controls. Additional Qualifications: Experience supporting Linux desirable. Experience supporting remote desktop solutions, such as Teradici, desirable. Experience with Platform Engineering desirable. Experience supporting color calibration, A/V systems, ServiceNow, JAMF, Crestron, and SCCM is a plus.