Los Angeles, CA
The Technology Department of Paramount Animation provides critical support in creating imaginative, animated feature films. Our technology and the support of that technology are the key components of film making that allow our artists to fulfill their artistic goals and enables film makers to create unforgettable film experiences. Position Summary: The IT Support Technician is responsible for day-to-day technology support for the animation production crew and personnel within a fast-paced heterogeneous macOS/Linux/Windows environment. The candidate will be responsible for setup/installation, troubleshooting, and performing root cause analysis on all desktop related hardware and software as well as basic networking issues. Duties include close coordination with other Paramount IT departments involved in various application development, systems/network engineering, and collaborative computing service efforts. Responsibilities: Provide hands-on support of production workstations and laptops (Mac and Windows), iOS devices, remote connectivity tools, computer related accessories/peripherals and MFP devices. Setup/breakdown/move end user computer stations for time-dependent onboarding/offboarding requests. Help track, manage, and maintain hardware assets both physically and within asset management system. Manage users within Active Directory Be part of a team that provides a personal and high level of support across multiple animation productions. Build relationships with the production staff, including production management and animation executives, to help resolve escalated issues and develop sound recommended solutions. Work independently with the ability to manage and prioritize your time within a busy production driven environment. Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high pressure situations. Work closely with multiple departments to ensure the overall satisfaction of the client Work well in a diverse team environment — this includes sharing information, knowledge, cross training, proving backup support in the event of absences and uneven workload, and demonstrating a positive attitude. Work cooperatively with technical directors and developers to identify and resolve production facing problems in a timely and efficient manner. Responsible for the end-to-end project management and delivery of all general office productivity related to computer products and services for animation productions. Participate in periodic off-hours downtime performing upgrades, installations, etc. Be able to documents both policies and procedures for technology team and production staff. Ability to be on-call, as needed, during peak production times. Drive to end users' homes for occasional system setups, pickups, and deliveries. Travel/transport hardware between multiple studio locations. Be informed about the state of computer technology by reading trade journals, product reviews and other relevant publications, and by communicating with individuals with similar responsibilities in other organizations. Basic Qualifications: Related bachelor's degree or equivalent industry experience required. Minimum 3 years’ experience in a related IT position. Minimum of 3 years or more of experience in the support of client platform technologies, that include Windows and macOS, Microsoft Office with Outlook, Microsoft Active Directory, Microsoft Teams, and Remote Access Systems. Experience supporting Animation, Visual Effects, or Game Industry. Experience supporting Maya, Photoshop, Flix, and Storyboard Pro. Candidates who have a strong background in customer service preferred. Thrives in a self-teach/learn-on-the-fly environment due to the ever changing needs and requirements of Animation field Ability to prioritize and manage multiple tasks without instruction Ability to gather client requirements and determine appropriate technical solutions. Excellent oral and written communication skills are necessary to effectively communicate with all production and company personnel. Ability to understand and maintain content security best practices or develop compensating controls. Additional Qualifications: Experience supporting remote desktop solutions, such as Teradici or Jump, desirable. Experience supporting color calibration, A/V systems, ServiceNow, JAMF, Crestron, and SCCM is a plus.
Production Supervisor - Story/Edit
Los Angeles, CA
ON THE FRONTIER OF ANIMATION Building on Paramount’s 100 years of making some of Hollywood’s most iconic films, Paramount Animation is bringing visionary artists and storytellers together to create a world-class animation studio. We are looking for talented, collaborative, hardworking artists who will help us continue to shape an all-star team of filmmakers. Paramount Animation through its affiliate Animated Productions Inc. currently has an exciting opportunity for a Production Supervisor to join the animation team. The Production Supervisor is responsible for the tactical aspects of a department(s) ensuring that schedule goals are met while managing artists to their full potential. They manage the department schedule and day-to-day needs of the department in partnership with Department Head. Job Responsibilities: Manages the department schedule, tracks the labor weeks and coordinates the day-to-day workflow. Develops and manages internal department schedules and staffing requirements. Creates list of critical assumptions and highlights any vulnerabilities. Ensures accuracy of production tracking report and provides notes to support the numbers and strategy. Works with PM and/or AP to meet overall production scheduling and budget requirements and helps to ensure the department budget and scheduling are updated as changes are made to the films production flow and/or staffing profile. Collaborates with Department Head of assigned department(s) to cast assignments, issue deadlines and manage department workflow process. Partner to ensure the complexity of work is consistent with department budget and schedule. Looks ahead to ensure that department's weekly quotas, milestones & inventory expectations are met. Strategizes with Department Head, upper management and possibly Production Supervisors from other departments to resolve any productivity and/or inventory issues and how to resolve any overages. Advises APM and/or PM of any potential problems or issues, particularly those impacting budget, offering solutions when possible. Creates and maintains reports that clearly illustrate department and individual artist productivity. Supervises and coaches Prod Coordinators and PAs for department 2+ years Experience as a production Supervisor within feature Animation production 3+ years as a production coordinator within a feature Animation and/or TV - Shotgun Experience preferred Strong written and verbal communication skills Ability to work proactively and independently Experience with story Edit Desired